The Questions, Answered

Our focus has always been on what actually impacts you: the uptime of your miners, not marketing statistics about the building they sit in. We guarantee 95% uptime, and historically we’ve operated around 98 to 99%. When a machine does go down, our Hashrate Redirect™ system redirects hashrate from our own fleet to compensate you.

You should never have to wonder whether your equipment exists. We provide serial numbers, dashboard access, proof of ownership, and welcome clients to visit our facilities. Transparency creates confidence.

Our facilities are powered primarily by renewable hydroelectric energy in the Pacific Northwest. That provides stable, reliable power with significantly less curtailment than many regions.

For privacy and confidentiality, we don’t put prospective clients in direct contact with existing ones. Instead, we maintain a testimonial playlist on our YouTube channel where many clients walk through what it’s been like working with Abundant Mines, and we’re always happy to point you to it.

We manage the process from start to finish. Once equipment arrives, our team inspects, documents, installs, configures, tests, and brings it online. Every machine is tested before it goes live, and if a unit ever arrives dead-on-arrival from the manufacturer, we swap it from our own stock at no cost and no downtime to you.

Most repairs are handled by our own on-site service and repair team, with fast diagnostics and qualified ASIC repair. Anything only serviceable by the manufacturer is sent to a qualified facility, and we coordinate the entire process so accountability never falls on you. During that time you receive Hashrate Redirect™ coverage, and we keep you informed throughout.

We keep common replacement parts on site and address issues as quickly as possible. There’s never a cost for labor, and no cost for any parts in the first year. After year one, common parts are still replaced free, and we only pass through costs on hashboards and power supplies. Our objective isn’t simply fixing machines, it’s minimizing lost hashing time.

For added protection, we also offer an Equipment Protection Program (EPP). For $10 monthly per miner, EPP extends coverage beyond the standard manufacturer’s warranty, covering diagnostic labor and replacement parts for components like fans, hashboards, and power supplies. Enrolled machines also stay eligible for our Hashrate Redirect™ Program while repairs are completed, so your earnings keep flowing.

This is one of the areas where we’re fundamentally different. When your machine goes offline, your dedicated Client Success Lead reaches out to you directly. Our Hashrate Redirect™ Program then activates a backup company-owned miner by temporarily allocating hashrate from our own fleet, so you don’t experience extended downtime. Any unexpected downtime below our SLA is credited with hash, not cash.

Preventative maintenance is part of protecting your investment. We perform scheduled cleanings based on operating conditions, because extending equipment life is just as important as maximizing today’s performance.

We designed our operational procedures so every machine can be safely accessed, maintained, and inspected regardless of location within the facility. No machine is ever considered “too inconvenient” to maintain properly.

Most repairs are done in-house. Anything only serviceable by the manufacturer is sent to a qualified facility, and we coordinate the entire process from start to finish. During that time you continue to receive Hashrate Redirect™ coverage so your earnings aren’t interrupted.

We own and operate our facilities directly. We’re not a broker or white-label provider handing your equipment to someone you’ve never met. That ownership creates accountability.

Absolutely. We believe people should be able to see where their investment lives. Transparency shouldn’t stop after the contract is signed.

Our facilities use layered physical security, controlled access, surveillance systems, and on-site operational oversight. Protecting client assets is one of our highest responsibilities.

Yes. By request, you’ll receive serial numbers and ownership documentation, and we even retain OEM packaging, because protecting long-term resale value matters.

Our team. The people you meet are the people responsible for operating the facilities. There isn’t another hidden company behind the curtain.

Yes. Every hosted client receives full replacement-value insurance for covered events at no additional cost. That isn’t an upsell. We believe protecting your investment should be part of responsible hosting.

Responsibility should be clearly defined before problems ever occur. That’s why our insurance structure and hosting agreements clearly explain what is covered and how claims are handled.

One reason we own and operate our facilities is to reduce that type of risk. Our philosophy has always been to build infrastructure clients can rely on for years, not quarters.

Location matters. We intentionally chose the Pacific Northwest for its hydroelectric power, cooler climate, lower disaster risk, and stable energy infrastructure. We also operate multiple smaller facilities across the region, which creates geographic diversity and strengthens resilience. Long-term reliability isn’t an accident, it’s the result of thoughtful decisions.

Our hosting is flat-rate, with no surprise repair bills. Labor is free for the life of the machine, parts are covered in the first year, and after that we only pass through costs on hashboards and power supplies. What you’re quoted is what you pay.

No. You keep 100% of the bitcoin your miners produce. We don’t take a revenue share or a percentage of what you mine. Your equipment, your wallet, your bitcoin.

The minimum contract term is one year. Beyond that, we keep terms straightforward and built for long-term investors, and you can grow your fleet as your goals grow.

No sales tax on equipment purchases through our Oregon facilities. Oregon has no state sales tax, which is one more structural advantage of where we operate.

We offer a pause program. If you feel mining has become unprofitable during a price dip, you can pause your machines and turn them back on when it becomes profitable again. Mining is a long-term strategy, and we give you the control to operate it that way.

Yes. Every client has a dedicated Client Success Lead who knows your account and is your direct point of contact, not a ticket queue.

Yes. We provide personalized onboarding and stay involved well beyond setup, with ongoing support whenever you need it.

You have a direct line to your Client Success Lead rather than a general queue, so issues are addressed promptly. White-glove responsiveness is part of what we offer, and we hold ourselves to it.

Yes. You have pool dashboard access and visibility into your miners’ performance, so you can verify what’s running at any time.

You’re never locked into our pool. We offer pool optionality and recommend Ocean’s DATUM for greater control and independent verification. Mining is non-custodial: your wallet, your bitcoin.

Yes. We host ongoing education and masterclasses, because an informed client is our best client.

Every client is part of our mastery community, with online resources and libraries to continue your education at your convenience. For those who want to go deeper, you also have direct access to our team.

We retain OEM packaging, maintain detailed serial-number and ownership documentation, and follow preventative maintenance schedules, all of which protect long-term resale value.

Yes. We maintain a testimonial playlist on our YouTube channel where clients walk through their experience with Abundant Mines, and we’re always happy to point you to it.

Transparency. We own and operate everything, we answer every question in writing, and we back it with Hashrate Redirect™ and full replacement-value insurance. What protects your investment isn’t the headline price, it’s who you trust to care for your machines. And we care about your investment just as much as you do.